Job Description
Launch your tech career with paid training and zero experience required! TechLaunch Academy is seeking motivated individuals for our Entry-Level IT Support Specialist program in Cleveland, OH. Our comprehensive 12-week paid training curriculum covers networking, security, and system administration – designed specifically for career changers and recent graduates. Enjoy mentorship from industry experts, hands-on lab experience, and guaranteed job placement upon successful completion. Join our diverse team in transforming lives through technology education.
Responsibilities
- Complete intensive paid training in IT fundamentals, network protocols, and cloud systems
- Provide Tier 1 technical support for hardware/software issues post-training
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cross-departmental IT projects and shadowing opportunities
- Adhere to cybersecurity best practices and compliance standards
- Contribute to continuous improvement of IT support workflows
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Passion for technology and willingness to learn new skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service aptitude
- Basic computer literacy (Windows, internet navigation, MS Office)
- Ability to work collaboratively in team environments
- Reliable transportation to our downtown Cleveland campus
- No prior IT experience necessary – training provided!