Job Description
Launch your tech career with TechSolutions Inc., Tucson's leading IT services provider! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Join us in building innovative solutions while making a tangible impact in the Tucson community.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolution procedures in ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Conduct system audits and implement security best practices
- Assist with network administration and infrastructure maintenance
- Train end-users on new technologies and processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Arizona driver's license required for occasional on-site visits