Job Description
Launch your tech career with TechFlow Solutions! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Jacksonville, FL. As a cornerstone of our operations, you'll gain hands-on experience in enterprise infrastructure while working alongside industry veterans. This role offers structured training, mentorship, and clear growth pathways into cybersecurity, network administration, or cloud computing. Join us to build foundational expertise in a supportive environment where your curiosity drives innovation.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Manage helpdesk ticketing system with 24-hour SLA response times
- Deploy and configure Windows 10/11 workstations using SCCM
- Assist with network monitoring using SolarWinds NPM
- Document SOPs for IT processes using Confluence
- Support Microsoft 365 administration and Azure AD management
- Participate in quarterly IT asset inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows OS and Active Directory
- Customer service experience with conflict resolution skills
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional site visits
- Experience with ticketing systems (ServiceNow/Jira)