Job Description
Are you looking to launch a career in Information Technology without prior experience? Oakland Tech Solutions is currently seeking motivated and eager individuals to join our growing team as Entry Level IT Support Associates. We offer comprehensive on-the-job training and a clear path for professional advancement.
We are dedicated to bridging the gap between talent and opportunity. If you possess a strong desire to learn, excellent communication skills, and a problem-solving mindset, we want to hear from you. This is a fantastic opportunity to work in a dynamic, fast-paced environment while earning a competitive salary.
Responsibilities
- Provide Technical Assistance: Troubleshoot and resolve basic hardware and software issues for clients and internal staff.
- Customer Communication: Interact professionally with customers to understand their technical needs and provide clear solutions.
- System Learning: Quickly learn and master our internal ticketing systems and technical documentation.
- Support Operations: Assist in maintaining a clean, organized, and efficient IT workspace.
- Reporting: Log all support tickets and report recurring technical issues to senior management.
- Team Collaboration: Work closely with the senior IT team to learn best practices and improve service delivery.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience required; we provide full training.
- Skills: Basic computer literacy (Windows and Mac OS) and typing proficiency.
- Attitude: A positive, eager-to-learn attitude and the ability to work well in a team.
- Communication: Strong verbal and written communication skills.
- Reliability: Punctuality and the ability to commit to a full-time schedule.