Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Sacramento! We're urgently seeking passionate tech enthusiasts to provide essential support to our growing client base. This is your opportunity to launch your career in a fast-paced environment where your problem-solving skills will directly impact business success. InnovateTech Solutions offers comprehensive training, mentorship, and a clear path for career advancement. If you're ready to turn your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory and cloud systems
- Document technical processes and maintain accurate incident records
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct system audits and implement security best practices
- Assist with network infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong troubleshooting and diagnostic abilities for hardware/software issues
- Excellent communication skills and customer service mindset
- Ability to work independently and prioritize multiple tasks
- Valid driver's license with reliable transportation
- Passion for continuous learning and technology trends