Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Fresno, CA! We're urgently seeking tech-savvy individuals passionate about launching their IT careers. As a key member of our IT department, you'll provide essential technical support to ensure seamless operations across our organization. This is your opportunity to grow in a collaborative environment while solving real-world challenges. If you're eager to learn, troubleshoot, and contribute to innovative solutions, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity best practices and data protection protocols
- Train employees on new technologies and system updates
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)