Job Description
Join our dynamic IT team in Albuquerque as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts ready to launch their career in a fast-paced environment. This is your opportunity to gain hands-on experience with cutting-edge systems while supporting our growing client base. Immediate start available for qualified candidates.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage active directory accounts and network access permissions
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior team on infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on best practices and new technologies
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service experience preferred
- Ability to lift 25lbs and work in office/server environments
- Valid driver's license for occasional off-site support