Job Description
Join CyberCore Dynamics as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our growing client base in Baltimore. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Our dynamic environment offers rapid career progression, comprehensive training programs, and the chance to make an immediate impact. If you're a tech-savvy problem-solver ready to accelerate your IT career, apply now – positions are filling fast!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Assist with server administration, patch management, and security updates
- Manage helpdesk tickets using ServiceNow and maintain documentation
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Support cloud-based applications (Microsoft 365, Azure) and VPN systems
- Collaborate with senior engineers on complex technical projects
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with hardware troubleshooting and system diagnostics
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred (or willingness to obtain)
- Experience with ServiceNow or similar ticketing systems a plus
- Ability to lift 30 lbs for equipment maintenance