Job Description
Join our dynamic team at InnovateTech Solutions and launch your IT career in Memphis! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. As a key member of our IT department, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. We offer comprehensive training, career advancement opportunities, and a collaborative work environment that values innovation and professional growth.
Responsibilities
- Provide timely technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT procedures and maintain accurate incident logs
- Collaborate with senior IT staff on infrastructure improvements
- Train end-users on technology best practices
- Monitor system performance and security protocols
- Assist with software deployment and updates
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)