Job Description
Join Detroit's fastest-growing tech firm as an Entry Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to join our dynamic team in downtown Detroit. This is your golden ticket to launch a thriving IT career with hands-on experience in cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. No experience? No problem—we provide full training!
Responsibilities
- Provide Tier 1 technical support for 500+ employees across hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, Microsoft Office, and business applications
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure new IT equipment including workstations, peripherals, and mobile devices
- Document all technical procedures and maintain asset inventory databases
- Collaborate with senior IT staff on infrastructure projects including cloud migrations
- Monitor system health via ticketing systems and preventive maintenance schedules
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (willing to provide training)
- Ability to lift 30lbs and work in fast-paced office environment
- Valid driver's license for occasional equipment transport
- U.S. citizenship or permanent residency required