Job Description
Join our dynamic IT team in Nashville as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide essential IT infrastructure support, troubleshoot systems, and deliver exceptional user experiences. This is your launchpad into a rewarding IT career with growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain system security protocols and access controls
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on IT projects and implementations
- Conduct routine system maintenance and performance optimization
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and cloud services
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in a server environment
- Valid Tennessee driver's license required