Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your gateway to a rewarding career in information technology with hands-on experience in enterprise environments. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Don't miss this opportunity to launch your IT career in El Paso's thriving tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via phone, email, and remote support tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and access management
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and customer service aptitude
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation
- Spanish fluency preferred for diverse client interactions