Job Description
Join InnovateTech Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support in our Boston headquarters. This is your launchpad into a thriving IT career with rapid growth opportunities, mentorship from industry experts, and exposure to cutting-edge infrastructure. Work in a collaborative environment where your problem-solving skills directly impact business success. Immediate start available for qualified candidates ready to make their mark in Boston's tech hub.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system and in-person requests
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Install and maintain hardware/software including printers, scanners, and enterprise applications
- Document SOPs and knowledge base articles for recurring issues
- Collaborate with network team on connectivity and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong diagnostic abilities and customer service orientation
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional equipment transport