Job Description
Join our dynamic IT team in the heart of Washington DC and accelerate your career in technology! TechSolutions Inc. is urgently seeking passionate entry-level IT professionals to support our federal government clients. This is your chance to gain hands-on experience with cutting-edge systems while contributing to mission-critical projects. Enjoy comprehensive training, mentorship from industry experts, and a competitive benefits package including health insurance and 401(k) matching.
Why join us? Work in a collaborative environment where innovation thrives, with opportunities for rapid skill development and career advancement. Our DC headquarters offers easy access to public transit and a vibrant tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and troubleshoot connectivity problems
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Support user onboarding and offboarding processes
- Assist with data backup and recovery operations
- Participate in after-hours on-call rotation (1:5 schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20lbs and work in varied office environments
- Must be US citizen for government clearance eligibility