Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and launch your career in Denver's booming tech scene! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working alongside industry veterans. Our collaborative culture offers mentorship, growth opportunities, and the chance to make tangible impact. If you're ready to transition from theory to practice in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktop/laptop devices and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with cybersecurity best practices and endpoint protection
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues methodically
- Valid driver's license and reliable transportation