Job Description
Join our dynamic IT team in Indianapolis as an Entry-Level IT Support Specialist! We're urgently hiring motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll be the go-to expert for troubleshooting hardware/software issues, managing network infrastructure, and providing exceptional user support. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in one of Indiana's leading tech hubs. Immediate start available for the right candidate!
Responsibilities
- Diagnose and resolve desktop/laptop hardware and software issues
- Manage Active Directory accounts and permissions
- Install and configure network equipment (routers, switches, firewalls)
- Provide Level 1 help desk support via phone/ticketing systems
- Document IT procedures and maintain knowledge base
- Assist with cybersecurity protocols and data backups
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 25 lbs for equipment maintenance
- Valid driver's license for occasional off-site support