Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our dynamic team in the heart of San Francisco. This is your chance to gain hands-on experience with cutting-edge systems while making an immediate impact. We offer competitive compensation, comprehensive benefits, and a culture that values growth and innovation.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset updates in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Assist with cybersecurity protocols and data protection initiatives
- Train employees on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate degree or equivalent in IT/Computer Science (or relevant experience)
- Basic understanding of Windows/macOS, Active Directory, and networking
- Strong problem-solving skills with customer service mindset
- Familiarity with ITIL or ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work in a fast-paced environment
- CompTIA A+ or similar certification preferred
- Valid California driver's license for occasional site visits