Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Charlotte, NC to deliver exceptional user support and drive digital transformation. This is your launchpad into a rewarding IT career with competitive benefits, mentorship from industry experts, and opportunities for rapid growth. Work in our modern downtown office while making tangible impact across 500+ enterprise clients.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure Windows/macOS systems, peripherals, and network infrastructure
- Monitor and maintain network security protocols using SIEM tools
- Create and maintain detailed documentation for IT assets and procedures
- Collaborate with cross-functional teams on cloud migration projects (AWS/Azure)
- Assist with system upgrades, patch management, and disaster recovery drills
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic proficiency with Active Directory, DHCP, DNS, and TCP/IP protocols
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service aptitude
- Valid North Carolina driver's license (for occasional client site visits)
- Ability to lift 30 lbs for equipment installation