Job Description
Join our dynamic IT team in Fort Worth and kickstart your career in technology! We're urgently seeking motivated entry-level professionals to provide critical technical support across our organization. As an IT Support Specialist, you'll be the go-to problem-solver for employees, ensuring seamless operations and system reliability. Our collaborative environment offers hands-on training with cutting-edge technologies, mentorship from senior engineers, and clear growth pathways into cybersecurity, network administration, or cloud computing roles. Don't miss this opportunity to build foundational skills while making an immediate impact!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Manage Active Directory accounts, permissions, and access control
- Document technical procedures, resolutions, and inventory in ITSM systems
- Assist with security protocols including patch management and endpoint protection
- Collaborate with cross-functional teams on IT projects and system deployments
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services (AWS/Azure)
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong troubleshooting methodology and analytical thinking
- Excellent written/verbal communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in server environments