Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist in Jacksonville, FL! We're urgently hiring motivated tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your gateway to a thriving career in IT with competitive benefits and growth opportunities. Apply today and become part of our innovative tech community!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions
- Document IT processes and maintain knowledge base
- Collaborate with senior engineers on network security protocols
- Assist with system backups and disaster recovery
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service and problem-solving skills
- CompTIA A+ certification preferred
- Ability to lift 30lbs and work flexible hours
- Valid driver's license for occasional site visits