Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate tech enthusiasts to support our growing client base in sunny San Diego. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while making a tangible impact on business operations. This is your chance to join a collaborative, forward-thinking environment where your skills are valued and growth is accelerated.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues including desktops, laptops, printers, and mobile devices
- Install, configure, and troubleshoot Windows/macOS operating systems and productivity applications
- Assist with network connectivity, Wi-Fi optimization, and basic security protocols
- Create and maintain accurate documentation of IT assets, incidents, and solutions
- Collaborate with senior engineers on complex system deployments and upgrades
- Deliver exceptional customer service via ticketing system, email, and in-person support
- Participate in IT infrastructure projects including cloud migrations and system monitoring
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- 1-2 years of hands-on technical support or help desk experience
- Proficiency with Windows OS, Active Directory, and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities with customer-first communication skills
- A+ or CompTIA Network+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation for on-site client visits