Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional IT support to our Chicago-based clients. This is your gateway to a thriving career in technology with hands-on experience in network administration, cybersecurity, and system optimization.
As a rapidly growing tech firm, we invest heavily in our talent through mentorship programs, certification reimbursements, and career advancement pathways. Enjoy a collaborative environment where your ideas drive innovation and your growth is our priority.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems across diverse environments
- Monitor and maintain cybersecurity protocols including endpoint protection
- Document IT infrastructure changes and support tickets in ticketing systems
- Collaborate with senior engineers on complex system integrations
- Conduct user training on new technologies and best practices
- Assist with cloud infrastructure management (AWS/Azure fundamentals)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 3 months)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with customer service orientation
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Valid US driver's license for occasional on-site client visits
- Ability to lift 30lbs for equipment maintenance