Job Description
Join TechSolutions Pro as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide exceptional technical support to our growing client base in the Dallas-Fort Worth area. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts.
Our Arlington office fosters a collaborative environment where you'll develop critical troubleshooting skills and gain exposure to network infrastructure, cloud solutions, and cybersecurity protocols. We provide comprehensive training and career advancement opportunities for dedicated team members.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing system
- Document all technical procedures and client interactions
- Assist with network security monitoring and updates
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional client visits
- Proficient with Microsoft Office 365
- Ability to work flexible hours including weekends