Job Description
Join Tulsa Tech Innovations as an Entry-Level IT Support Specialist and launch your tech career in one of America's fastest-growing tech hubs! We're seeking passionate individuals eager to build foundational IT skills while supporting cutting-edge solutions for our diverse client base. This immediate hire opportunity offers hands-on experience with network infrastructure, cybersecurity protocols, and client-facing technical support. Our collaborative environment provides mentorship from industry veterans and accelerated career growth paths. If you're ready to transform your theoretical knowledge into practical expertise while making a tangible impact, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, incidents, and resolutions in ticketing systems
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow, Zendesk, Jira)
- Strong problem-solving abilities and customer service orientation
- Valid driver's license and reliable transportation for occasional on-site visits
- Ability to lift 30 lbs for equipment maintenance tasks
- Must pass background check and pre-employment drug screening