Job Description
Join TechNova Solutions' dynamic IT team in Minneapolis and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, fast-paced environment. Immediate start date available for exceptional candidates.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access controls across company systems
- Document all IT incidents, resolutions, and asset configurations in ServiceNow
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with cybersecurity awareness training and basic security protocols
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications (CompTIA A+, Google IT Support Pro)
- Basic knowledge of Windows OS, Microsoft Office 365, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Valid U.S. driver's license for occasional on-site client visits