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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

TechNova Solutions
Minneapolis
Estimated Salary
USD 50.000 – USD 65.000
Live Update
27 Juli 2026
Deadline
27 Jul 2027

Job Description

Join TechNova Solutions' dynamic IT team in Minneapolis and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, fast-paced environment. Immediate start date available for exceptional candidates.

Responsibilities

  • Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
  • Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
  • Manage user accounts, permissions, and access controls across company systems
  • Document all IT incidents, resolutions, and asset configurations in ServiceNow
  • Collaborate with senior engineers to resolve complex technical escalations
  • Assist with cybersecurity awareness training and basic security protocols
  • Participate in IT infrastructure upgrades and system migrations

Qualifications

  • Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications (CompTIA A+, Google IT Support Pro)
  • Basic knowledge of Windows OS, Microsoft Office 365, and networking fundamentals
  • Strong problem-solving skills with ability to troubleshoot logically
  • Excellent written and verbal communication abilities
  • Customer service mindset with patience and empathy
  • Ability to prioritize tasks and manage multiple tickets simultaneously
  • Valid U.S. driver's license for occasional on-site client visits

Required Skills

Help Desk IT Support Windows Networking Troubleshooting Customer Service Active Directory ServiceNow

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