Job Description
Join our innovative team at TechSolutions Oakland and launch your IT career in one of California's most vibrant tech hubs! We're seeking passionate entry-level professionals to provide critical technical support and drive digital transformation. This immediate-hire opportunity offers hands-on experience with cutting-edge infrastructure while serving diverse clients across the Bay Area. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Our collaborative environment values fresh perspectives and continuous learning – perfect for motivated graduates or career changers ready to make their mark in IT.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory accounts, permissions, and access controls
- Deploy and maintain workstation configurations using imaging tools
- Document technical procedures and create user knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventive maintenance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with help desk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and customer service skills
- Ability to work independently and in cross-functional teams
- Valid California driver's license for occasional on-site visits
- Eagerness to learn cloud technologies (AWS/Azure basics)