Job Description
Join our dynamic IT team in Colorado Springs and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support and drive digital innovation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless system functionality and exceptional user experiences. Our collaborative environment offers hands-on training, mentorship, and clear growth paths into cybersecurity, cloud infrastructure, and network administration. If you're passionate about technology and eager to learn, apply today to start your journey with TechSolutions Colorado!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and troubleshoot operational issues
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Familiarity with cloud platforms (AWS/Azure/GCP) a plus
- Ability to lift 20 lbs for equipment maintenance
- Valid Colorado driver's license (for occasional site visits)