Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide critical technical support to our growing team. This immediate-hire opportunity offers hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols in a collaborative environment.
As a key member of our IT department, you'll gain exposure to cutting-edge technologies while developing foundational skills in system administration, cloud services, and user support. We provide comprehensive training, mentorship programs, and clear career advancement paths for dedicated professionals.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripheral devices
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues, resolutions, and asset inventory in ITSM platforms
- Assist with network security protocols including firewall management and endpoint protection
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Deliver basic training to employees on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- 1-2 years of technical support experience or relevant internship
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting skills and ability to diagnose technical problems systematically
- Excellent communication skills with ability to explain technical concepts to non-technical users
- CompTIA A+ or similar certification desirable (willing to sponsor if needed)
- Valid driver's license and reliable transportation for occasional on-site support