Job Description
Launch your IT career with TechWave Solutions Inc., a cutting-edge tech firm based in Long Beach, CA. We're seeking motivated entry-level professionals to join our dynamic IT support team. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. Work on real-world projects while receiving mentorship from industry experts. Join us in shaping the future of technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and report anomalies
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional site visits