Job Description
Join our dynamic IT team at TechForward Solutions Inc. and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support and drive innovation for our growing client base in Kansas City. This is your opportunity to gain hands-on experience in a collaborative environment while building foundational skills in network administration, cybersecurity, and system maintenance.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Monitor network performance and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Assist with device inventory management and asset tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling