Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support to our Sacramento-based clients. This immediate hire opportunity offers hands-on experience in a fast-paced environment with comprehensive training and growth potential. As an IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations for our diverse client base. Our collaborative culture values innovation, continuous learning, and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain ticketing system records
- Assist with network infrastructure monitoring and basic troubleshooting
- Provide on-site technical support for Sacramento area clients as needed
- Collaborate with senior engineers on complex system implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Excellent troubleshooting and problem-solving abilities
- Strong written/verbal communication skills with customer service focus
- CompTIA A+ or similar certification preferred (not required)
- Valid California driver's license for occasional client visits
- Ability to lift 30 lbs for equipment maintenance