Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts passionate about solving problems and supporting users. You'll gain hands-on experience with enterprise systems, network troubleshooting, and customer service excellence. Perfect for recent graduates or career changers eager to grow in a collaborative environment with mentorship opportunities. Immediate opening with competitive benefits and career advancement paths.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- CompTIA A+ or similar certification preferred