Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. This role offers hands-on experience with cutting-edge systems while supporting diverse business operations. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment in Tucson's thriving tech hub. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux operating systems
- Manage help desk tickets and escalate complex issues to senior staff
- Document solutions and maintain knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Proficiency with Microsoft Office 365 and cloud applications
- Strong troubleshooting and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and prioritize tasks