Job Description
Join our dynamic IT team in Milwaukee and jumpstart your tech career! InnovateTech Solutions is seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate opening offers hands-on experience with enterprise systems, network infrastructure, and user support. No prior experience required – we provide comprehensive training and mentorship. Perfect for recent graduates or career changers with a passion for technology and customer service. Work in a collaborative environment where your growth is our priority!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset management in ticketing systems
- Collaborate with senior engineers to resolve complex technical problems
- Deliver user training on company applications and security protocols
- Monitor system performance and report potential security threats
- Assist with IT asset lifecycle management and inventory control
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and adaptability
- Ability to work independently and collaboratively in a team environment
- Valid driver's license (for occasional client site visits)