Job Description
Join InnovateTech Solutions and kickstart your IT career in Louisville's thriving tech scene! We're seeking motivated entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical assistance to our growing client base. We offer comprehensive training, mentorship from industry experts, and clear career progression paths. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements. Help us deliver exceptional IT services while building your professional network in one of America's most innovative cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system health and perform routine maintenance tasks
- Deliver excellent customer service with clear communication
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain additional certifications within 6 months