Job Description
Join Memphis Tech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a rapidly growing IT firm dedicated to empowering Memphis businesses with cutting-edge solutions. This full-time role offers immediate onboarding, mentorship from industry veterans, and a clear path to career advancement. You'll work in a collaborative environment where your ideas drive innovation, and we provide comprehensive training to ensure your success. If you're passionate about technology and eager to grow professionally, this is your opportunity to make an impact!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate inventory records
- Collaborate with senior team members on infrastructure projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices implementation
- Participate in system upgrades and maintenance schedules
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation