Job Description
Join our dynamic Las Vegas team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to deliver exceptional technical support to our clients. At TechNova Solutions, we invest in talent and provide hands-on training for career growth. If you're passionate about troubleshooting, cybersecurity, and customer service, this is your opportunity to thrive in a fast-paced environment with immediate start dates available.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and updates
- Document technical procedures and maintain accurate logs
- Collaborate with senior engineers on complex problem resolution
- Support cybersecurity protocols and implement security best practices
- Train end-users on new technologies and system functionalities
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving aptitude
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits
- Pass background check and drug screening