Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. As a key member of our support team, you'll provide critical technical assistance to our clients while gaining hands-on experience with cutting-edge systems. This immediate hire opportunity includes comprehensive training and a clear path for career advancement. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve system problems via phone, email, and remote access
- Document incidents, solutions, and asset configurations in ticketing systems
- Assist with workstation deployments, upgrades, and security patching
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new technologies and best practices
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)