Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This immediate opening offers hands-on experience with cutting-edge systems while contributing to our mission of empowering local businesses through technology. Enjoy collaborative teams, comprehensive training, and career advancement opportunities in Detroit's thriving tech corridor.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including Windows 10/11, Active Directory, and Office 365
- Provide Level 1 technical support via ticketing systems and remote assistance
- Manage network infrastructure including switches, routers, and wireless access points
- Document IT procedures and maintain asset inventory databases
- Collaborate with cross-functional teams on system upgrades and security protocols
- Monitor system health and proactively address performance issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of cloud platforms (Azure, AWS) and virtualization
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Ability to lift 30lbs and work in varied physical environments
- Valid driver's license for occasional on-site client visits