Job Description
Join our dynamic IT team at TechForward Solutions and kickstart your career in Seattle's thriving tech hub! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Perfect for recent graduates or career changers eager to build foundational IT skills in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk ticket systems and maintain accurate documentation
- Install, configure, and troubleshoot Windows/macOS environments
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on system upgrades and maintenance
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows/macOS/Linux)
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments