Job Description
Join TechNova Solutions' dynamic IT team in the heart of San Francisco! We're seeking passionate entry-level tech talent to provide critical infrastructure support and drive digital transformation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for 500+ employees across 5 Bay Area offices. Enjoy hybrid work, comprehensive benefits, and mentorship from senior engineers at this fast-growing fintech innovator. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets using Jira Service Desk with SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Assist with cloud infrastructure monitoring (AWS/Azure) and security protocols
- Document SOPs and create knowledge base articles for team use
- Collaborate with vendors for hardware procurement and maintenance
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Basic knowledge of Active Directory, VPN, and endpoint security tools
- Experience with ticketing systems (Zendesk, Jira, ServiceNow)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment deployments
- Valid California driver's license for occasional site visits