Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechNova Solutions, we're committed to fostering talent and providing hands-on experience in a fast-paced environment. You'll gain invaluable skills while supporting our clients' IT infrastructure and contributing to innovative tech solutions. Immediate openings available!
Responsibilities
- Provide technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with system updates, security patches, and backups
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on complex troubleshooting projects
- Support cloud-based applications and SaaS platforms
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits