Job Description
Join TechFlow Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional user support while accelerating your career in Jacksonville's thriving tech hub. Enjoy hands-on experience with cutting-edge infrastructure, mentorship from senior engineers, and immediate opportunities for growth. No experience? No problem! We provide comprehensive training and certification support.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 200+ employees
- Deploy and configure Windows 10/11 workstations, peripherals, and network equipment
- Manage Active Directory accounts, permissions, and security protocols
- Troubleshoot hardware/software issues using diagnostic tools and remote access
- Document IT procedures, knowledge base articles, and incident reports
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written/verbal communication and customer service aptitude
- Basic knowledge of cybersecurity best practices and data protection
- Valid driver's license and reliable transportation for occasional site visits