Job Description
Join our dynamic Austin-based team as an Entry-Level IT Support Specialist and kickstart your tech career! We're seeking passionate tech enthusiasts ready to provide exceptional IT services to our growing client base. This immediate hire opportunity offers hands-on experience with cutting-edge technologies while working in Austin's vibrant tech ecosystem. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways for career advancement.
Why join us?
- Industry-leading onboarding program
- Flexible hybrid work environment
- Tuition reimbursement for certifications
- Regular team-building events in Austin
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/Linux workstations and servers
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address security vulnerabilities
- Deliver user training on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to obtain)
- Familiarity with Active Directory, Azure AD, and cloud services
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for hardware maintenance
- Valid Texas driver's license for occasional site visits