Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our Silicon Valley clients. This is your opportunity to work with cutting-edge systems while developing foundational skills in network administration, cybersecurity, and cloud technologies. Enjoy a collaborative environment with mentorship from industry veterans and direct exposure to enterprise-level projects. If you're ready to transform your academic knowledge into practical expertise, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Monitor and manage security protocols including patch management and vulnerability scanning
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (preferred, not required)
- Familiarity with Windows/macOS/Linux operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits