Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support and drive digital transformation across our San Diego operations. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional service to our clients. This full-time role offers structured training, mentorship from industry experts, and a clear path to career advancement. If you're ready to build your foundation in IT and contribute to innovative solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations, laptops, and peripherals
- Manage user accounts and permissions using Active Directory
- Document IT processes and create troubleshooting guides
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity protocols and data backup procedures
- Train employees on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20 lbs for equipment handling