Job Description
Join Phoenix Tech Solutions' dynamic IT team and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy a collaborative culture, comprehensive training programs, and clear advancement pathways. Perfect for recent graduates or career changers with foundational technical skills.
Why Join Us?
- Competitive salary with performance-based bonuses
- 100% covered health insurance and 401k matching
- Tuition reimbursement for IT certifications
- Modern downtown Phoenix office with flexible work options
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Monitor system performance and proactively address potential issues
- Deliver exceptional customer service via ticketing systems and phone support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, networking principles, and security protocols
- Experience with ticketing systems (Service Desk, Jira, etc.) preferred
- Strong troubleshooting skills and logical problem-solving approach
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in server environments when needed