Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist in the heart of New York City. This immediate opening offers a fast-paced environment where you'll gain hands-on experience with cutting-edge technology while supporting our Fortune 500 clients. We're seeking passionate tech enthusiasts ready to launch their careers in IT infrastructure and systems administration.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain cloud infrastructure including Azure and AWS environments
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on security protocols and compliance
- Manage user accounts and access permissions across systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server administration and Active Directory
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware and software issues independently