Job Description
Launch your IT career with TechSolutions Arlington! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in the heart of the Dallas-Fort Worth metroplex. You'll gain hands-on experience in enterprise-level systems while supporting our diverse client base across Arlington and surrounding areas. This role offers unparalleled growth opportunities, mentorship from seasoned professionals, and exposure to cutting-edge technologies. If you're passionate about technology and eager to build a solid foundation in IT infrastructure, we want to meet you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with Active Directory administration and user account management
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor network performance and implement security protocols
- Deliver exceptional customer service through ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving abilities and customer-focused mindset
- CompTIA A+ certification preferred (not required)
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Valid driver's license for occasional off-site support