Job Description
Join TechSolutions Wichita as an Entry-Level IT Support Specialist and kickstart your tech career in Kansas' largest innovation hub. We're seeking passionate tech enthusiasts to deliver exceptional customer service while supporting our growing enterprise infrastructure. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts and group policies
- Document IT procedures and maintain knowledge base articles
- Collaborate with network/security teams on system updates
- Train employees on cybersecurity best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and Office 365
- Excellent problem-solving and communication skills
- Ability to lift 25lbs and work flexible hours
- Valid Kansas driver's license for occasional site visits